Services
Website-first IT operations support for small businesses. Choose a service below — we’ll confirm scope first, then deliver with clear handover notes.
✅ Clear scope
✅ Documented handover
✅ Security-first basics
✅ Fast, email-first workflow
Service area: Global (remote support available).
Pick a path
Common requests — start here, then we confirm scope and next steps.
🌐 New Website
Build or redesign a clean, fast business website that’s easy to edit and ready for real customers.
📧 Domain / Email / SSL
Fix DNS, business email, SPF/DKIM/DMARC and SSL so your site and email work reliably.
🛠️ Care Plan
Ongoing updates, backups, monitoring, and small fixes — so your site stays stable and secure.
📈 Monitoring & Alerts
Monitoring support (Zabbix / Grafana) — triage, escalation notes, reporting — delivered inside your existing monitoring setup.
🔐 Security Testing
Security assessments and penetration testing — coordinated delivery with clear reporting.
📦 Custom Small System
Lightweight workflow tools for warehouse / inventory / pharmacy admin tracking — not a big ERP.
Monitoring & Alerts (Zabbix / Grafana)
Some teams prefer to outsource monitoring work. We provide monitoring support (triage, escalation notes, reporting) inside your existing Zabbix/Grafana setup — your ops team keeps ownership of remediation.
Typical work
- Alert triage and severity assessment
- Clear escalation notes for your ops team (what happened, impact, suggested next steps)
- Weekly or monthly monitoring summary (on request)
- Uptime, SSL expiry, DNS checks, and basic service checks (within existing tooling)
- Dashboard review and small improvements (within existing setup)
Best for: ops teams and MSPs that already have monitoring in place and want reliable day-to-day monitoring support without adding headcount.
To get started
- What you want to monitor (website, servers, DNS, SSL, apps)
- Current tools (if any) and access details
- Alert channels (email, chat, ticketing)
- Time window / escalation preferences
Security Testing (Assessments & Penetration Testing)
If your business needs security testing, we can coordinate assessments and penetration testing with a clear scope and professional reporting. Testing is only performed with explicit written authorisation.
Typical scope
- External attack surface review (domains, SSL/TLS, exposed services)
- Web application testing (common vulnerabilities, access control, auth flows)
- Remediation guidance (prioritised fixes and verification)
Deliverables: summary + technical findings, evidence, and remediation recommendations.
What we need
- Written authorisation and testing window
- In-scope assets (domains, apps, IP ranges)
- Any restrictions (no DoS, no social engineering, etc.)
- Preferred reporting format and contact
New Website / Redesign
A clean, fast business website designed for real small-business needs: clear structure, mobile-friendly layout, and easy editing.
What you get
- Website structure (pages, menus, calls-to-action)
- Mobile-friendly layout + basic accessibility
- Speed basics (caching, image sizing, cleanup)
- Basic SEO essentials (titles, headings, sitemap)
- Documented handover notes (what was done + how to edit)
Best for: local service businesses, clinics, small shops, and anyone who needs a reliable website that converts.
To get started
- Your business name + what you do
- Example sites you like
- Pages you need (Home/About/Services/Contact)
- Timeline + budget range (optional)
Typical delivery: depends on scope and content readiness (pages, copy, images, approvals).
Domain, Email & SSL
Get the foundations right: domain DNS, business email, and SSL certificates — so your site and email work reliably.
Common issues we fix
- Email goes to spam / poor deliverability (SPF/DKIM/DMARC)
- SSL warnings, mixed content, redirect loops
- Domain transfer, DNS misconfiguration, outages
- Microsoft 365 / Google Workspace setup and cleanup
Best for: new businesses, rebrands, site migrations, or when email delivery is a problem.
Provider costs: domain/hosting/email subscriptions are paid to providers and are separate from service fees. See Pricing.
Common outcomes
- Clean DNS records + documentation
- No more SSL warnings
- Reliable email sending/receiving
- Better deliverability (SPF/DKIM/DMARC)
Website Care Plan (Ongoing Support)
Keep your website stable, secure, and fast with an ongoing care plan. Ideal if you prefer proactive maintenance instead of emergency fixes.
What’s included
- Core/plugin/theme updates (with basic checks)
- Regular backups + restore-ready checks
- Uptime monitoring + basic security hardening
- Performance basics (caching review, image/asset hygiene)
- Small content or layout fixes each month (within plan limits)
Best for: business sites that need to stay reliable and “just work” week after week.
How support works
- Email/message-first requests
- Clear monthly limits + simple add-ons if needed
- Change notes for anything we touch
- Option to add monitoring/alerts for DNS/SSL
Custom Small System (Warehouse / Pharmacy / Inventory)
Lightweight internal tools built around your workflow — not a big ERP. We start with an MVP, then iterate based on real usage.
Examples
- Stock in/out, simple inventory, barcode workflow
- Warehouse receiving, picking, and basic reports
- Admin workflow tracking (non-clinical operations)
- Forms → approvals → notifications → dashboards
Note: We can build the system, but the client is responsible for compliance and licensing requirements for their industry.
What we need from you
- Current process (screenshots or a simple step list)
- Users/roles (who can do what)
- Data needed (products, stock, reports)
- Must-have vs nice-to-have
Start small: MVP in 1–3 weeks depending on scope.
How it works
1) Message us
Send your link + what you need.
2) Confirm scope
We clarify deliverables + quote.
3) Deliver
Build/fix with updates as we go.
4) Handover
Notes + next steps (optional care plan).
FAQ
Do you support clients outside Australia?
Yes — most work is delivered remotely worldwide. Onsite support is available by arrangement.
Do I need ecommerce?
Not always. If you only need enquiries, bookings, or a simple catalogue, we keep it lightweight without an online store.
Can you work with my existing domain and email?
Yes. We can audit DNS, fix SPF/DKIM/DMARC, and clean up SSL/redirect issues without changing what already works.
What do you deliver at the end?
Clear handover notes: what was changed, where key settings are, and how to do basic edits. For ongoing support, see care plans on the Pricing page.
Not sure which service fits?
Send a message with your link and what you need — we’ll reply with the simplest next step.